Terms of service

Last updated: November 7, 2026

Welcome to Pelumanía. These Terms of Service govern the use of our store at pelumania.com and the purchases you make in it. By using the store or placing an order, you accept these terms. If you do not agree, please do not use the store.

1. Who we are

Pelumanía is an online store of pet care products. The store runs on the Shopify platform. You can contact us at support@pelumania.com.

2. Products

We try to show products, colors and models as accurately as possible. Photos are for reference and colors may vary slightly depending on your screen. Availability of each model may change and depends on the shipping country.

3. Prices and payments

  • Prices are shown in US dollars (USD) and include shipping. They may differ depending on the delivery country.
  • Prices do not include any import taxes or duties that your country's customs may charge.
  • We may change prices at any time, but the price you pay is the one shown when you placed your order.
  • Payments are processed securely through Shopify. We do not store your card details.

4. Orders

By placing an order you make an offer to buy. We will send you a confirmation email. We may refuse or cancel an order if the product is unavailable, if there is an obvious pricing error or if we suspect fraud. In that case we will refund you in full.

5. Shipping

Shipping is free and tracked to every country we sell to. Delivery times are estimates and may vary. See our Shipping policy for details.

6. Returns and refunds

You have 15 days from the day you receive your order to request a return. If your order does not arrive within 60 days of shipping, we will send a replacement or refund your money. See our Refund policy for details.

7. Product use

Use the products according to their instructions. Steam brushes are for grooming the coat of cats and dogs. Use only water or the product indicated for the tank, do not use it on wounds or irritated skin, and always supervise your pet. If your pet has a health problem, consult your vet.

8. Liability

To the extent permitted by law, our liability for any claim related to an order is limited to the amount you paid for that order. We are not responsible for damage caused by misuse of the product or by not following its instructions.

9. Store content

The texts, photos, logos and designs on this store belong to Pelumanía or its suppliers. You may not copy or use them without our permission.

10. Privacy

We handle your personal data according to our Privacy policy.

11. Changes to these terms

We may update these terms. The current version is always the one published on this page, with its update date.

12. Governing law

These terms are governed by the laws of the Dominican Republic, without prejudice to the rights granted to you by the consumer protection law of your country.

13. Contact

If you have any questions, email us at support@pelumania.com.