Refund policy

We want you and your pet to be happy with your purchase. You have 15 days from the day you receive your order to request a return.

Defective, damaged in transit or wrong item

If your product arrives broken, does not work or is not the model you ordered, we will help you under these conditions:

  • Let us know within 7 days of receiving your order by emailing support@pelumania.com with your order number.
  • Send us photos and a video clearly showing the problem (and, if possible, the package it arrived in).
  • We review every case. If the defect is confirmed, we send you a replacement for free. If no replacement is available, we refund your money.
  • We may ask you to send the product back so we can inspect it before resolving the case.

What is not covered

We do not offer refunds or replacements for damage caused after you received the product, for example:

  • Bumps, drops, or parts broken or crushed through misuse.
  • Water or other liquids inside the charging port, or using liquids other than those indicated.
  • Bites, scratches or normal wear and tear.
  • Products that have been opened, modified or repaired by third parties.
  • Not following the use and charging instructions.

We reserve the right to decline requests that do not meet these conditions or where we detect misuse or attempted fraud.

If you change your mind

  • You can return the product within 15 days of receiving it.
  • It must be unused, in good condition and in its original packaging.
  • Email us first at support@pelumania.com and we will give you the return address. Please do not send anything before contacting us.
  • Return shipping costs are paid by the customer.

Refunds

Once we receive and check the returned item (or the photo, if it arrived defective), we refund your money to the original payment method within 5-10 business days. Depending on your bank, it may take a few more days to show in your account.

Orders that do not arrive (60 days)

Your order may take several weeks to reach your country. If it has not arrived 60 days after shipping, email us and we will send a replacement or refund your money.

Cancellations

You can cancel your order free of charge as long as it has not shipped. Email us as soon as possible at support@pelumania.com.

Questions? Email us at support@pelumania.com and we will help you.